Returns & Exchanges

Returns are accepted within 14 days of original purchase date for exchange or refund.

If your order was a gift; include your contact information and copy of original receipt. Please be aware; returns on gift orders will be refunded to original purchase credit card on file. No web store credit will be issued for future purchases. 

All Bib Necklaces, Jewelry and discounted merchandise are considered FINAL SALE. No exchanges or returns will be accepted.

Goods must be received in original condition and packaging, unused and accompanied by a copy of the original sales receipt. Swimwear must have the sanitary protection intact. Please ensure that you wear undergarments when trying on swimwear.

We encourage you to open and inspect your order as soon as your package arrives to ensure everything is in good condition. We reserve the right to refuse returns on items that have been worn, soiled, laundered or altered in any way. We cannot refund original shipping charges. Shipping charges for the first exchange will be complimentary; in the event of an additional exchange, standard shipping charges will apply. To ensure your return or exchange is processed correctly and as quickly as possible, please complete the Return & Exchange Form provided with your package and include this with your return/exchange.

To process your return or exchage, please ship your package to the following address:

Roberta Freymann
ATTN: Web Customer Service
336 West 37th Street
Suite 700
New York, NY 10018

We are not responsible for customer returns that are damaged or lost in transit. You will receive an email from Customer Service once your return or exchange has been completed. In the event of a return, please allow up to 2 weeks for refund to post to your account.

PLEASE NOTE: While we try and make shopping with us the best it can possibly be, sometimes we cannot offer the seamless policies some bigger retailers can. You may exchange items purchased on our website at our physical retail locations, no returns or refunds will be issued. This policy is at the discretion of the store manager at each location and will be evaluated on a case-by-case basis. Items purchased at any of our physical retail locations will not be accepted for return or exchange via the website and/or warehouse.

For additional questions regarding your return or exchange please contact our toll free Customer Service line 877.695.7655 or email service@robertafreymann.com